A` Holly Grail . com delivers parcels all over the world via J&T Express. All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. A'HollyGrail.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of A' Holly Grail. All shipments are accompanied with an official invoice with the exact declared value of each item in EG Pound. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 7 days you (or someone you nominate, other than a carrier) received the goods.

For any reason, customers can return the order, entirely or partially. A`HollyGrail.com refunds within 7 days from the receipt of the merchandise (excludes certain beauty products containing hazardous or flammable materials, like fragrances and aerosols). Items must be returned in the same original conditions, neatly packed and with the return tag still attached. A`HollyGrail.com reserves the right to refuse returns that have not been properly packed or packed with different materials than the original ones. Please note that Customized items cannot be returned. Customers are responsible for ensuring that the customization details are correct. No cancellation nor alteration may be made once a customized order has been placed. It is not possible to request customization for items after an order has been placed or delivered. If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to our online store.

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s). The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed. Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.